Your Account with McGee will have an Account number associated with it. This number can also be called your Customer ID number.
Your Customer Number can be found on the Invoice, which is issued after we process your Order.
The Login/Register link is located at the right corner of the menu bar. When logging in to your Account, you will need your username and password. Your email address serves as your username. To log out of your Account, click Sign Out in the right corner of the top menu bar.
For your security, an online session will automatically end after thirty (30) minutes of inactivity.
Your username is the email address entered when the Account or User was created. If you forget your password, click Login/Register located in the top red menu bar, then go to the link located just above Sign In Securely. You will be prompted to enter your email address. We will then send you an email with a system-generated new password. The new password is encrypted, secure and unique to you. You will then be able to sign in to your account using your new password.
The Primary Administrator for the Account has the authority to add or delete Users.
First, login and click My Account located in the menu, found at the top of every page . Under Account Management, click Manage Users.
To add a User, click the plus sign
To delete a User, press Delete to the right of his or her name. A confirmation screen will appear to confirm deletion of the User.
Only the Primary Administrator and assigned Users may access an Account. To ensure your information is secure, we encourage you to regularly update your password and promptly delete a User who is no longer authorized to access the Account.
To save items in your Shopping Cart, click Save this Cart. You will input a unique name in the field provided and click the Save this Cart button. To access a saved
cart, go to My Account. You can view, print or email a saved cart at any time. When you are ready to resume the checkout process for a saved cart, click Open Cart and
proceed with your purchase. Saved carts remain active for ninety (90) days and then are deleted from the Account.
Existing McGee Customers will see their prices after logging in to their Account. For New Customers who would like to review pricing and discount opportunities, please contact Customer Service to speak with one of our expert Business Development
Managers.
For an order not yet processed and shipped, contact Customer Service to make a request for cancellation. Special orders, large volume orders and custom orders may not be cancelled.
To save items in your Shopping Cart, click Save this Cart. You will input a unique name in the field provided and click the Save this Cart button. To access a saved
cart, go to My Account. You can view, print or email a saved cart at any time. When you are ready to resume the checkout process for a saved cart, click Open Cart and
proceed with purchase. Saved carts remain active for ninety (90) days and then are deleted from the Account.
To view your order history and past shipments, login and click My Account, then go to view order history.
To view your Wish List, login and click My Account, then go to manage wish list. You can add items to the Wish List from the product pages (the "Add to Wish List" link is located in the gray product information box).
To view your Shopping List, login and click My Account, then go to manage shopping list. You can add items to the Shopping List from the product pages (the "Add to Shopping List" link is located in the gray product information box).
Items can be added to your purchase if the order has not yet been processed in the warehouse. Please contact Customer Service to find out if your order has shipped or if it remains open for new items to be added.
A backorder is purchased product not immediately available for your order. A backorder will remain open in our system until the item(s) are on hand and then shipped. You may contact Customer Service to request cancellation of a backorder item, up to the point when the shipment is processed. Some backorder items are not eligible for cancellation.
Please note that Special Order items will appear on back order on your order summary. Special and custom orders cannot be canceled.
Handling fees do not typically apply. However, some Manufacturers will charge fees for purchase quantities that do not meet their product line minimum, or for broken cases. When applicable, a Manufacturer's minimum order amount and fees are shown on the product page and are included in the total order charge in your Shopping Cart.
Will Call orders are available only at our warehouse facility locations in Albuquerque, NM, Dallas, TX, Denver, CO, or Salt Lake City, UT.
Your Order Number will be in the order confirmation email that is sent after you have completed an online purchase. You may also locate your Order Number in My Account by clicking on View / Print Invoices.
Your Order Number will be displayed on the Invoice along with other key order information.
You may enter a Purchase Order Number for your order on the Payment page in the Shopping Cart.
McGee charges sales tax in accordance with local and state laws. We will calculate and add the appropriate sales tax to your order total at checkout.
To apply for a line of credit with McGee, please call 1-800-525-8888.
After you submit a credit application, please allow 48 business hours for turnaround. Once your Account is activated and ready for use, you will be notified via email.
No, McGee does not ship orders C. O. D.
If you have questions regarding shipment of your order or if you need to make changes to the method of shipping selected during checkout, please contact Customer Service.
Some Manufacturers provide a limited warranty on select products. Please refer to the warranty information enclosed with a product, which details terms and conditions. If you cannot locate warranty information in a shipment, or if you have
questions regarding a product's warranty, please contact Customer Service.
Prices for online products are competitively set and available to the public. McGee customers with a registered account may be eligible for exclusive discounts on items they regularly order.
We want you to be 100% satisfied with your order. Should you have any concern with an item that you have purchased from us, please contact Customer Service for assistance. To request a return, please review
our Return Policy.
Our delivery drivers cannot take responsibility for product returns unless Customer Service has issued a Return Authorization Number and the driver is instructed to pick up the item from your place of business.
We take great care to have delivered goods counted and checked prior to shipping them. Upon delivery of any package, do a careful examination for damaged or shorted items and make a notation on the Carrier's receipt. Please note that by giving
the Carrier a signed receipt accepting the goods without notation of damage or shortage, you assume responsibility for the condition of the packaged items. Damages
and shortages must be noted along with your signature. In order to receive a refund or exchange for damaged or shorted items, you must contact Customer Service within 48 hours of receipt. For more information, review our Return Policy.
When delivering to a non-residential address, someone must be present to accept delivery of a shipment and sign the Bill of Lading. Before signing, please inspect all boxes/cartons and note all damages and discrepancies on the Bill of Lading
and/or with the driver at time of delivery. All reports of damage and a request for return should be received no later than thirty (30) days after receipt of shipment. To return goods, please review our Return Policy and
contact Customer Service.
McGee Company ships same day if orders are placed by 2:00 PM from your local warehouse. Shipping times may vary based on proximity to your local warehouse.
Shipments travel on normal business days. Please take into account federal holidays and possible inclement weather when placing your order. We will make every effort to deliver your order on the requested date.
Stock orders ship from our distribution centers located in Colorado, New Mexico, Texas, or Utah. Shipping charges are automatically calculated using the distribution center as the point of origin. We reserve the right to ship certain products or orders directly to a customer from the manufacturer. In these cases, freight costs, if any, will be calculated using the manufacturer as the point of origin.
McGee currently ships to any public street address in the 48 continental states. Orders cannot be delivered to PO Boxes.
In rare cases where the delivery company is not able to complete a delivery due to accessibility, we will attempt to notify you and help arrange for you to pick up the order at the carrier's nearest terminal. Orders may be held for reasons including, but not limited to, inaccessible destination address, incorrect contact information or an insufficient address. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal.
Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address. Minimum order and freight policies will apply to each order, and orders may not be combined.
McGee ships orders to both commercial and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Businesses operated from a house, apartment
or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees.
Whether an order has split shipments depends on the items ordered and whether the product is stocked in our warehouse. In-Stock items ship from our warehouse. Factory Direct items ship from the Manufacturer and generally have a 10-14 day lead
time.
LTL Common Carrier delivery requires an adult signature at the time of delivery. It is that adult's responsibility to inspect the merchandise being delivered for damage or shortage. By signing for a shipment without notice of damage or shortage, you are accepting the product in good condition. Once the driver leaves with your signature, your ability to claim damage or shortage against the carrier is significantly reduced. Most claims against a carrier are denied if they have a free and clear delivery signature.
It is also the responsibility of the Customer to have adequate help and any necessary equipment to receive product at the back of the delivery vehicle.
Please be advised that McGee does not ship orders C. O. D.
At this time, we are unable to ship online orders internationally. If you have a freight forwarder, we can assist you with shipping to that address. Please contact Customer Service to check availability for
these arrangements.
Catalogs can be included with your order or mailed at your request. Please contact Customer Service to request a catalog, or go to our Request a Catalog page and fill out the submission form. You can also access them online.
If you would like to be contacted or visited by a local McGee territory manager, please go to our Contact Us page and fill out the inquiry form. A territory manager will contact you, usually within 48 business hours of your request.
McGee works with highly experienced equipment installers. We can provide you with a referral or help arrange a consultation with an installer in your area if we don’t already provide installation in your location! Please contact Customer Service
for more information.